Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured.
We recommend that you arrive 5 minutes before your treatment to allow yourself time to relax and unwind.

All treatment times include a consultation.

Gift vouchers are available for all treatments and make ideal gifts. They can be presented in beautifully hand made cards or boxes to make them an extra special gift. Cards are themed for every occasion. All gift vouchers are valid for six months from date of purchase. All our treatments, courses, products and vouchers sold are non re-fundable.

Clients who wish to change or cancel an appointment are kindly asked to provide 24 hours notice, or the full cost of treatment will be charged. For weekend and evening appointments we require 48 hours notice of cancellation.

Reschedule ・ Cancel
Please reschedule your appointment with as much notice as possible if you or anyone you have come into contact with; feel unwell, have symptoms of coronavirus (including a high temperature of over 37.8, new continuous cough or a loss or change to your sense of smell or taste), have tested positive for coronavirus or are waiting for a test for coronavirus.

On Arrival

Attend alone. We kindly ask that you do not bring anyone else with you to your appointment.

Arrival time

In order to minimise your exposure to other clients and to allow us to schedule clients effectively please kindly arrive for your appointment on time (not too early, not late!). Our waiting area will be closed to limit the number of people in the spa reception, if you are not on time for your appointment there may be occasions where we may need to ask you to briefly wait outside of the reception door. PPE. It is preferable if you can bring your own face mask to your appointment, please put this on before entering the spa. If you do not have a mask, please don’t worry as we can supply you with one once you are inside the salon. Should any other PPE be applicable during your treatment, this will be provided for you.

Sanitise
Upon entry to the spa you will be asked to sanitise your hands using our automatic touch-less sanitising station.

Personal Belongings
Please try to minimise the possessions that you bring into the salon to avoid contamination of surfaces etc.

We have implemented a number of additional changes to increase safety for you and our team within the spa.

Our team will be wearing appropriate PPE which may include face masks, face shields, gloves and aprons and we will continue to maintain a strict regime of hand washing and sanitisation.

We have always maintained the highest level of general hygiene and cleanliness within the spa and this will continue. Treatment areas will be fully disinfected after each use. Disposable items will be used where possible and any reusable tools will undergo medical grade disinfection. Any frequently touched surfaces in our communal areas such as door handles etc, will be regularly disinfected in accordance with our cleaning protocol.

We truly value your continued support to enable us to be able to provide our services and to allow our business to continue to thrive in these difficult times. Please do not hesitate to contact us if you have any queries or questions and your suggestions are welcomed.